Level 5 Operations / Departmental Manager

This programme is designed for apprentices who want to further develop their skills, knowledge and behaviours for a job role involving Managing teams and projects in line with a private, public or voluntary organisation's operational or departmental strategy. Successful completion of the programme will lead to an Apprenticeship Certificate as an Operations Departmental Manager.

 Activities Covered 

An Operations/Departmental Manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and Specialist Managers.

What does the apprenticeship consist of?

Skills– Operational Management, Project Management, Finance, Leading People, Managing People, Building Relationships, Communication, Self -Awareness, Management of Self, Decision Making

Knowledge– Operational Management, Project Management, Finance, Leading People, Managing People, Building Relationships, Communication, Self -Awareness, Management of Self, Decision Making

Behaviours– Takes responsibility, Inclusive, Agile, Professionalism

Functional Skills – English Level 2 and Maths Level 2

 Apprenticeship Delivery 

The period of learning, development and continuous assessment is managed jointly by the employer and Quest Training. The on-programme pace will be driven by apprentice as well as by the breadth of experience an employer can offer, but will be a minimum of 12 months, prior to the end-point assessment taking place.

There will be a combination of on the job and off the job learning and the off the job learning will include:

  • Workshops

  • Meetings with Tutor

  • Online Learning

  • Learning about a new product/service/resource

  • Supervised learning – knowledge or practical skill

  • Attending a review or appraisal

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