Health and social care

A career in Health in Social Care is ideally suited for those who wish to make a direct and positive impact on other people’s lives. Our qualifications offer apprentices and learners the opportunity to gain deeper insight in to the principles and processes within this sector and widen their skillset in a diverse range of caring situations and environments.

Qualifications available

Adult Care Worker

Healthcare Support Worker

Lead Adult Care Worker

Operations Departmental Manager

Adult Care Worker

Overview of the Programme

This programme is designed for apprentices who want to develop their skills, knowledge and behaviours for a job role in providing frontline care for vulnerable adults within their own homes, day care centres, residential and nursing homes and other healthcare setting. Adult Care Workers are the frontline staff who help adults with care and support needs to achieve their personal goals and live as independently and safely as possible, enabling them to have control and choice in their lives. Successful completion of the programme will lead to an Apprenticeship Certificate as an Adult Care Worker.

  • Care Assistant

  • Care Assistant,

  • Care Worker

  • Support Worker

  • Personal Assistant

  • Relief Team Worker

  • Support Worker - Supported Living

  • Key Worker in Residential Settings

  • Key Worker in Domiciliary Services

  • Key Worker in Day Services

  • Home Care Support Worker

  • Substance Misuse Worker

  • Learning Disability Support Worker

  • Mental Health Support Worker

  • Mental Health Outreach Worker

  • Re-enablement Worker

What types of activities are covered as part of the Adult Care Worker Apprenticeship Standard?

To work in care is to make a positive difference to someone's life when they are faced with physical, practical, social, emotional or intellectual challenges. Adult Care Workers need to have the right values and behaviours developing competences and skills to provide high quality compassionate care and support. They are the frontline staff who help adults with care and support needs to achieve their personal goals and live as independently and safely as possible, enabling them to have control and choice in their lives which is at the heart of person centred care. Job roles are varied and determined by and relevant to the type of the service being provided and the person supported. Adult Care Workers may work in residential or nursing homes, domiciliary care, day centres, a person's own home or some clinical healthcare settings.

These are the personal attributes and behaviours expected of all Adult Care Workers carrying out their roles

  • Care - is caring consistently and enough about individuals to make a positive difference to their lives.

  • Compassion - is delivering care and support with kindness, consideration, dignity and respect.

  • Courage - is doing the right thing for people and speaking up if the individual they support is at risk.

  • Communication - good communication is central to successful caring relationships and effective team working.

  • Competence - is applying knowledge and skills to provide high quality care and support.

  • Commitment - to improving the experience of people who need care and support ensuring it is person centred.

Industry-specific requirements

Undertake the Enhanced Disclosure and Barring Service process and provide the result prior to starting.

The individual must meet the 15 standards as set out in the Care Certificate. The Care Quality Commission expect that providers that employ healthcare assistants and social care support workers follow these standards to make sure new staff are supported, skilled and assessed as competent to carry out their roles

What does the Adult Care Worker Apprenticeship Standard consist of?

Skills– The main tasks and responsibilities according to their job role, Treating people with respect and dignity and honouring their human rights, Communicating clearly and responsibly, Supporting individuals to remain safe from harm {Safeguarding), Champion health and wellbeing for the individuals they supportand for work colleagues, Working professionally and seeking to develop their own professional development.

Knowledge– The job they have to do, their main tasks and responsibilities, The importance of having the right values and behaviours, The importance of communication, How to support individuals to remain safe from harm (Safeguarding), How to promote health and wellbeing for the individuals they support and work colleagues, How to work professionally, including their own professional development.

Level 2 Diploma in Care. To achieve the Level 2 Diploma in Care, learners must gain a total of 46 credits. This must consist of:

1.    Minimum total credit: 46

2.    Mandatory Group A credit: 24

3.    A minimum of 22 credits from Optional Group B

4.    Minimum Guided Learning Hours: 305 hours

5.    Total Qualification Time: 460 hours

Functional Skills: –  

•           To achieve Functional Skills English Level 1 and Maths Level 1

•           To attempt Functional Skills English Level 2 and Maths Level 2

Delivery

The period of learning, development and continuous assessment is managed jointly by the employer and Quest Training. The on-programme pace will be driven by apprentice as well as by the breadth of experience an employer can offer, but will be a minimum of 12 months, prior to the end-point assessment taking place.

There will be a combination of on the job and off the job learning and the off the job learning will include:

Workshops

  • Meetings with Tutor

  • Online Learning

  • Learning about a new product/service/resource

  • Supervised learning – knowledge or practical skill

  • Attending a review or Appraisal

End-Point Assessment 

The synoptic EPA has become a core feature of new apprenticeship standards because it assesses the apprentice’s performance across the whole standard rather than for individual tasks

The End-Point Assessment is planned with the Independent End-Point Assessor, Employer and Apprentice

The End-Point assessment consists of two elements: 

·       Situational judgement test

·       Professional Discussion 

 all of which may be completed online. All assessments need to be passed. Each assessment method directly assesses the knowledge, skills of the Standard. The assessment is then graded.

Lead Adult Care Worker

Overview of the Programme

This programme is designed for apprentices who want to develop their skills, knowledge and behaviours for a job role Leading frontline care for vulnerable adults within their own homes, day care centres, residential and nursing homes and other healthcare setting. Successful completion of the programme will lead to an Apprenticeship Certificate as a Lead Adult Care Worker

Lead Adult Care Workers are the frontline staff who help adults with care and support needs to achieve their personal goals and live as independently and safely as possible, enabling them to have control and choice in their lives. In addition, Lead Adult Care Workers have responsibility for providing supervision, frontline leadership, guidance and direction for others, or working autonomously, exercising judgement and accountability.

  • Care officer

  • Care Supervisor

  • Senior Care Worker

  • Supervising Care Worker

  • Senior Support Worker

  • Social Work Assistant

  • Social Services Officer

  • Outreach Development Worker

  • Community Support Worker

  • Community Outreach Worker

  • Community Development Worker

  • Family Support Worker 

  • Personal Assistant

These could all specialise in a variety of areas such as learning disability, mental health, drug and alcohol misuse, homecare, dementia and end-of-life care

What types of activities are covered as part of the Lead Adult Care Worker Apprenticeship Standard?

As a Lead Adult Care Worker you will make a positive difference to someone’s life when they are faced with physical, practical, social, emotional or intellectual challenges. You will be expected to exercise judgement and take appropriate action to support individuals to maintain their independence, dignity and control. By providing leadership, guidance and direction at the frontline of care delivery you will be instrumental in improving the health and wellbeing of those receiving care and support. Lead Adult Care Workers will in some circumstances have delegated responsibility for the standard of care provided and may supervise the work of other care workers. This exercising of autonomy and accountability means leading and supporting others to comply with expected standards and behaviours.

Lead Adult Care Workers may work in residential or nursing homes, domiciliary care, day centres or some clinical healthcare settings. As well as covering Lead Adult Care Workers this standard also covers Lead Personal Assistants who can work at this senior level but they may only work directly for one individual who needs support and/or care services, usually within their own home.

These are the personal attributes and behaviours expected of all Lead Adult Care Workers carrying out their roles:

  • Care – is caring consistently and enough about individuals to make a positive difference to their lives

  • Compassion – is delivering care and support with kindness, consideration, dignity, empathy and respect

  • Courage – is doing the right thing for people and speaking up if the individual they support is at risk

  • Communication – good communication is central to successful caring relationships and effective team working

  • Competence – is applying knowledge and skills to provide high quality care and support

  • Commitment – to improving the experience of people who need care and support ensuring it is person centred

Industry-specific requirements

Undertake the Enhanced Disclosure and Barring Service process and provide the result prior to starting.

The individual must meet the 15 standards as set out in the Care Certificate. The Care Quality Commission expect that providers that employ healthcare assistants and social care support workers follow these standards to make sure new staff are supported, skilled and assessed as competent to carry out their roles

What does the Lead Adult Care Worker Apprenticeship Standardconsist of?

Skills– The main tasks and responsibilities according to their job role, Treating people with respect and dignity and honouring their human rights, Communicating clearly and responsibly, Supporting individuals to remain safe from harm {Safeguarding), Champion health and wellbeing for the individuals they support, Working professionally and seeking to develop their own professional development.

Knowledge– The job they have to do, their main tasks and responsibilities, The importance of having the right values and behaviours, The importance of communication, How to support individuals to remain safe from harm (Safeguarding), How to champion health and wellbeing for the individuals they support and work colleagues, How to work professionally, including their own professional development of those they support and work colleague,

Level 3 Diploma in Care - To achieve the Level 3 Diploma in Adult Care, learners must gain a total of 58 credits. This must consist of:

  •  Mandatory Group A credit: 28

  •  A minimum of 30 credits from Optional Group B

  • Learners must take no more than 2 optional units at Level 2

  • A minimum of 46 credits must be achieved at Level 3 or above

  • Minimum Guided Learning Hours: 370 hours

  • Total Qualification Time: 580 hours Minimum total credit: 58 

Functional Skills – English Level 2 and Maths Level 2

Delivery

 The period of learning, development and continuous assessment is managed jointly by the employer and Quest Training. The on-programme pace will be driven by apprentice as well as by the breadth of experience an employer can offer, but will be a minimum of 12 months, prior to the end-point assessment taking place.

Healthcare Support Worker

Overview of the Programme

This programme is designed for apprentices who want to develop their skills, knowledge and behaviours for a job role involving providing high-quality and compassionate health and social care for a wide range of people. Successful completion of the programme will lead to an Apprenticeship Certificate as a Healthcare Support Worker.

What types of activities are covered as part of the Healthcare Support Worker Apprenticeship Standard

Healthcare support workers (HCSWs) work as part of a team providing high quality and compassionate care to individuals. You will carry out well-defined routine clinical duties like monitoring an individual’s conditions (by checking things like blood pressure, temperature or weight), checking on their overall progress, comfort and wellbeing.

Depending on where you work, you may also help them to eat, drink, wash, dress or go to the toilet.  You will prepare individuals for healthcare activities carried out by other members of the healthcare team, looking after them before, during and/or after those activities in line with their care plan. You will also carry out non-clinical duties and, depending on where you work, this could include things like keeping records, making beds, tidying up your work area, returning or cleaning the equipment used during a clinical activity. You will be able to address straightforward problems in your day to day work, reporting concerns and changes to the appropriate person in a timely manner.  HCSWs work in a range of healthcare settings and your team may include workers from both health and social care. You will report to a registered healthcare practitioner who will directly or indirectly supervise your work. 

You will be able to work effectively as part of a team. You will always act within the limits of your competence, knowing who to ask for help and support if you are not sure. You will work within agreed ways of working, following the relevant standards, policies and protocols used in your workplace including the Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England. During the first part of this apprenticeship you will be supported to achieve the Care Certificate which forms part of your induction and covers the fundamental skills needed to provide quality care.

Values 

You will be caring and compassionate; honest; conscientious and committed.

Behaviours

You will treat people with dignity, respecting individual's diversity, beliefs, culture, values, needs, privacy and preferences; show respect and empathy for those you work with; have the courage to challenge areas of concern and work to best practice; be adaptable, reliable and consistent; show discretion; show resilience and self-awareness.

What does the Healthcare Support Worker Apprenticeship Standardconsist of?

Skills– Communication, Health intervention, Person centred care and support, Dementia, cognitive issues, mental health, Basic life support, Physiological measurements, Personal and people development, Health, safety and security, Duty of Care, Safeguarding, Infection prevention and control, Moving and handling, Equality and diversity. 

Knowledge– Communication, Health intervention, Person centred care and support, Dementia, cognitive issues, mental health, Basic life support, Physiological measurements, Personal and people development, Health, safety and security, Duty of Care,Safeguarding, Infection prevention and control, Moving and handling, Equality and diversity. 

Functional Skills: –  

·     To achieve Functional SkillsEnglish Level 1 and Maths Level 1

·     To attempt Functional Skills English Level 2 and Maths Level 2

Delivery

The period of learning, development and continuous assessment is managed jointly by the employer and Quest Training. The on-programme pace will be driven by apprentice as well as by the breadth of experience an employer can offer, but will be a minimum of 12 months, prior to the end-point assessment taking place. 

There will be a combination of on the job and off the job learning and the off the job learning will include: 

  • Workshops

  • Meetings with Tutor

  • Online Learning

  • Learning about a new product/service/resource

  • Supervised learning – knowledge or practical skill

  • Attending a review or appraisal

End Point Assessment

The synoptic EPA has become a core feature of new apprenticeship standards because it assesses the apprentice’s performance across the whole standard rather than for individual tasks

The End-Point Assessment is planned with the Independent End-Point Assessor, Employer and Apprentice

The End-Point assessment consists of three elements:

·       Multiple-Choice Test

·       Observation of Practice

·       Evidence Portfolio and Interview

The Multiple-Choice Test andEvidence Portfolio and Interview may be completed online. All assessments need to be passed. Each assessment method directly assesses the knowledge, skills and behaviours of the Standard. The assessment is then graded.


Operations Departmental Manager

Overview of the Programme

This programme is designed for apprentices who want to further develop their skills, knowledge and behaviours for a job role involving Managing teams and projects in line with a private, public or voluntary organisation's operational or departmental strategy. Successful completion of the programme will lead to an Apprenticeship Certificate as an Operations Departmental Manager.

What types of activities are covered as part of the Operations Departmental Manager Apprenticeship Standard?

An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.

What does the Operations Departmental Manager Apprenticeship Standardconsist of?

Skills– Operational Management,Project Management, Finance, Operational Management, Leading People, Managing People, Building Relationships, Communication, Self-Awareness, Management of Self, Decision Making.

Knowledge– Operational Management, Project Management, Finance, Leading People,Managing People, Building Relationships, Communication, Self-Awareness, Management of Self, Decision Making.

Behaviours - Takes responsibility, Inclusive, Agile, Professionalism.

Functional Skills – English Level 2 and Maths Level 2

Delivery

The period of learning, development and continuous assessment is managed jointly by the employer and Quest Training. The on-programme pace will be driven by apprentice as well as by the breadth of experience an employer can offer, but will typically be a minimum of 30 months, prior to the end-point assessment taking place.

There will be a combination of on the job and off the job learning and the off the job learning will include:

  • Workshops

  • Meetings with Tutor

  • Online Learning

  • Learning about a new product/service/resource

  • Supervised learning – knowledge or practical skill

  • Attending a review or appraisal

End-Point Assessment 

 The synoptic EPA has become a core feature of new apprenticeship standards because it assesses the apprentice’s performance across the whole standard rather than for individual tasks

The End-Point Assessment is planned with the Independent End-Point Assessor, Employer and Apprentice

The End-Point assessment consists of five elements:

·       Scenario based Short Answer Knowledge Test 

·       Competency-Based Interview 

·       Assessment of Portfolio of Evidence

·       Presentation of Work Based Project Approach and Findings with Q&A

·       Professional Discussion relating to CPD activity Including any additional learning and CPD evidence

 All assessments may be completed online. All assessments need to be passed. Each assessment method directly assesses the knowledge, skills and behaviours of the Standard. The assessment is then graded.