Health and social care

A career in Health in Social Care is ideally suited for those who wish to make a direct and positive impact on other people’s lives. Our qualifications offer learners the opportunity to gain deeper insight in to the principles and processes within this sector and widen their skillset in a diverse range of caring situations and environments.

Qualifications available

Level 2 (Intermediate) Health and Social Care

Level 2 (Intermediate) Healthcare Support Services

Level 3 (Advanced) Health and Social Care

Level 3 (Advanced) Healthcare Support Services

Level 5 (Higher) Health and Social Care Leadership & Management


Level 2 (Intermediate) Health and Social Care

Who is this qualification designed for?

Level 2 is an ideal programme of study for those in the first chapter of their career, who work directly with in adults in a caring role such as:

  • Care Worker or Healthcare Assistant
  • Community or Outreach Officer
  • Personal Care Assistant
  • Domiciliary Care Worker

Activities covered

The exact activities and responsibilities covered will vary depending on your employer, but may include:

  • Providing person care to residents in line with the care plan set by senior staff.
  • Offering care to clients in residential settings or their private home.
  • Promoting independence, individuality and the rights and choices of residents.
  • Organising social activities and encouraging community and integration.
  • Assessing and monitoring of clients individual needs. 

Included units

As part of this qualification you will be required to undertake both mandatory and optional units. The below lists are not exhaustive and may vary depending on your employer and/or the examination board. However, those required or available might include (but are not limited to) the following:

Example mandatory units:

Introduction to duty of care in health and social care settings
Principles of safeguarding and protection in health and social care
Contribute to health and safety in social care
Principles of personal development adult social care settings
Understand person centred approaches in adult social care settings

Example optional units:

Understand mental well-being and mental health promotion
The principles of Infection Prevention and Control
Understand how to work in end of life care
Equality, diversity and inclusion in dementia care practice
Support participation in learning and development activities

Learning hours

The approximate duration is 12 months, with an average of 5 hours per week off-the-job learning, and 8 hours per week on-the-job guided learning.

Apprenticeship delivery

For those undertaking an apprenticeship route, the additional components will be delivered alongside the core qualification.

  • Level 1 Functional Skills in English and Maths
  • Employment Rights and Responsibilities
  • Personal Learning and Thinking Skills

Level 2 (Intermediate) Healthcare Support Services

Who is this qualification designed for?

Level 2 is an ideal programme of study for those at the start of their career working in a healthcare support role such as:

  • Healthcare support worker
  • Service worker
  • Ward clerk
  • Receptionist
  • Medical / Health Records Assistant

Activities covered

The exact activities and responsibilities covered will vary depending on your employer, but may include:

  • Maintaining safe and tidy workspaces including cleaning, housekeeping, gardening, looking after buildings and machinery.
  • Being involved in porterage, driver services, security and the moving of equipment and / or individuals.
  • Using patient administration systems to maintain records and make appointments.
  • Communicate with patients, members of the public and clinical staff using a variety of means.
  • Retrieving and filing health records and exchanging information with staff relating to records, appointments, and admissions.
  • Using patient admissions systems and following health records procedures.

Included units

As part of this qualification you will be required to undertake both mandatory and optional units. The below lists are not exhaustive and may vary depending on your employer and/or the examination board. However, those required or available might include (but are not limited to) the following:

Example mandatory units:

Introduction to communication in health, social care or children’s & young people’s settings
Introduction to personal development in health, social care or children’s & young people’s settings
Introduction to equality and inclusion in health, social care or children’s & young people’s settings
The role of the health and social care worker
Contribute to health and safety in health and social care

Example optional units:

Principles of infection prevention and control
Causes and spread of infection
Principles of safeguarding & protection in health & social care
Service improvement in the health sector
Moving & transporting individuals within a healthcare environment
Provide a table/tray service in a healthcare environment

Learning hours

The approximate duration is 12 months, with an average of 5 hours per week off-the-job learning, and 3 hours per week on-the-job guided learning.

Apprenticeship delivery

For those undertaking an apprenticeship route, the additional components will be delivered alongside the core qualification.

  • Level 1 Functional Skills in English and Maths
  • Employment Rights and Responsibilities
  • Personal Learning and Thinking Skills

Level 3 (Advanced) Health and Social Care

Who is this qualification designed for?

Level 3 is an ideal programme of study for those who work directly with in adults in a caring profession, and who have some level of autonomy in their role. This may include people working in positions such as:

  • Care officer
  • Senior care worker / Senior support worker
  • Relief team leader
  • Social work assistant
  • Social services officer
  • Community or development worker
  • Family support worker or personal assistant

Activities covered

The exact activities and responsibilities covered will vary depending on your employer, but may include:

  • Management and implementation of care plans.
  • Supervising shift workers and front line staff.
  • Taking responsibility for the running of the service while on duty.
  • Making contact with clients and setting up appointments
  • Carrying out routine visits to assess clients’ needs and managing care plans.
  • Arranging and participating in multidisciplinary team meetings.
  • Supporting people to live independently in their own homes or in the community.
  • Providing a range of social, recreational & educational activities with clients and their families.
  • Signposting and supporting families to access appropriate services and other agencies.

Included units

As part of this qualification you will be required to undertake both mandatory and optional units. The below lists are not exhaustive and may vary depending on your employer and/or the examination board. However, those required or available might include (but are not limited to) the following:

Example mandatory units:

Promote communication in health and social care or children and young people’s settings
Principles of safeguarding and protection in health and social care
Promote person centred approaches in health and social care
Promote good practice in handling information in health and social care settings
Principles for implementing duty of care in health and social care or children and young people’s settings

Example optional units:

Understand and enable interaction and communication with individuals who have dementia
Understand theories of relationships and social networks
Carry out initial assessments to identify and prioritise the needs of substance misusers
Support individuals to access housing and accommodation services
Gain access to the homes of individuals, deal with emergencies and ensure security on departure

Learning hours

The approximate duration is 18 months, with an average of 5 hours per week off-the-job learning, and 8 hours per week on-the-job guided learning.

Apprenticeship delivery

For those undertaking an apprenticeship route, the additional components will be delivered alongside the core qualification.

  • Level 2 Functional Skills in English and Maths
  • Employment Rights and Responsibilities
  • Personal Learning and Thinking Skills

Level 3 (Intermediate) Healthcare Support Services

Who is this qualification designed for?

Level 3 is an ideal programme of study for those who have a few years of experience working in a healthcare support role such as:

  • Healthcare support worker
  • Service worker
  • Ward clerk
  • Receptionist
  • Medical / Health Records Assistant

Activities covered

The exact activities and responsibilities covered will vary depending on your employer, but may include:

  • Providing a range of vital maintenance services such as cleaning, gardening, looking after machinery and waste disposal at a supporting or supervisory level.
  • Supporting or coordinating housekeeping duties such as washing, cleaning and changing bed lines, maintaining safe a clean wards or publics areas and upholding hygiene and health and safety standards.  
  • Filing and retrieving health records, exchanging information with staff, assisting with appointments and admissions.
  • Decontaminating, inspecting, packing and sterilizing reusable medical devices

Included units

As part of this qualification you will be required to undertake both mandatory and optional units. The below lists are not exhaustive and may vary depending on your employer and/or the examination board. However, those required or available might include (but are not limited to) the following:

Example mandatory units:

The role of the health and social care worker
Promote communication in health, social care or children’s & young people’s settings
Engage in personal development in health, social care or children’s & young people’s settings
Promote equality and inclusion in health, social care or children’s & young people’s settings
Promote & implement health and safety in health and social care

Example optional units:

Principles of infection prevention and control
Causes and spread of infection
Principles of safeguarding & protection in health & social care
Service improvement in the health sector
Communicate with individuals about promoting their health and wellbeing while working as a Health Trainer

Learning hours

The approximate duration is 18 months, with an average of 5 hours per week off-the-job learning, and 3 hours per week on-the-job guided learning.

Apprenticeship delivery

For those undertaking an apprenticeship route, the additional components will be delivered alongside the core qualification.

  • Level 2 Functional Skills in English and Maths
  • Employment Rights and Responsibilities
  • Personal Learning and Thinking Skills

Level 5 (Higher) Health and Social Care Leadership and Management

Who is this programme designed for?

Level 5 is suitable for managers with significant experience working in the adult social care sector. Learners who undertake this qualification, are usually working in roles such as:

  • General Manager
  • Residential Manager
  • Service Manager
  • Advanced Practitioner

Activities covered

The exact activities and responsibilities covered will vary depending on your role and employer, but may include:

  • Assessing individual needs and requirements of clients and service users.
  • Planning and reviewing care plans and programmes.
  • Procurement, tendering and liaising with external agencies.
  • Risk assessment and implementation in the workplace and community settings.
  • Domiciliary care management

Included units

As part of this qualification you will be required to undertake both mandatory and optional units. The below lists are not exhaustive and may vary depending on your employer and/or the examination board. However, those required or available might include (but are not limited to) the following:

Example mandatory units:

Develop professional supervision practice in health and social care or children and young people’s work settings
Develop professional supervision practice in health and social care
Use and develop systems that promote communication
Promote professional development
Champion equality, diversity and inclusion

Example optional units:

Understand Physical Disability
Develop procedures and practice to respond to concerns and complaints
Develop and evaluate operational plans for own area of responsibility
Promote access to healthcare for individuals with learning disabilities
Providing Independent Advocacy to Adults

Learning hours

The approximate duration is 12 months, with an average of 2.5 hours per week off-the-job learning, and 6 hours per week on-the-job guided learning.

Apprenticeship delivery

For those undertaking an apprenticeship route, the additional components will be delivered alongside the core qualification.

  • Level 2 Functional Skills in English and Maths
  • Employment Rights and Responsibilities
  • Personal Learning and Thinking Skills