Business administration

Business administration is relevant to many different job roles in hundreds of different industries and companies, which means you will develop core, transferable skills that will allow you to progress far within a diverse range of careers.

Skills shortages identified by organisations include a lack of office and administration skills, customer-handling, technical and practical abilities, oral communication and computer skills, all of which are covered within the Business Administration qualification.

Qualifications offered

Level 2 (Intermediate) Business Administration

Level 3 (Advanced) Business Administration

Level 4 (Higher) Business Administration


Level 2 (Intermediate) Business Administration

Who is this qualification designed for?

Level 2 is an ideal programme of study for those at the start of their career working in roles such as:

  • Administrator or Office Junior
  • Administrative or Executive Assistant
  • Data Entry Clerks
  • Receptionist or Secretary
  • Junior Legal or Medical Secretary

Activities covered

The exact activities and responsibilities covered will vary depending on your employer, but may include:

  • Making and receiving telephone calls, answering emails and sorting and posting mail.
  • Welcoming visitors, preparing for meetings and taking minutes.
  • Assisting with travel arrangement and staff diaries.
  • Handling confidential information.
  • Record keeping, updating spreadsheets, scanning and formatting documents.

Included units

As part of this qualification you will be required to undertake both mandatory and optional units. The below lists are not exhaustive and may vary depending on your employer and/or the examination board. However, those required or available might include (but are not limited to) the following:

Example mandatory units:

Communicate in a business environment
Manage personal performance and development
Develop working relationships with colleagues
Principles of business document production and information management
Understand employer organisations

Example optional units:

Administer finance
Prepare text from shorthand
Administer the recruitment and selection process
Contribute to the organisation of an event
Understand the use of research in business

Learning hours

The approximate duration is a minimum of 12 months, with an average of 3 hours a week off-the-job learning, and 6 hours a week on-the-job guided learning.

Apprenticeship delivery

For those undertaking an apprenticeship route, the additional components will be delivered alongside the core qualification.

  • Level 1 Functional Skills in English, Maths and ICT
  • Employment Rights and Responsibilities
  • Personal Learning and Thinking Skills

Level 3 (Advanced) Business Administration

Who is this qualification designed for?

Level 3 is an ideal programme of study for those who already have some experience within an administrative role and would like to advance their skills in order to take the next step within their career. Those undertaking this programme will currently be working in a role such as:

  • Administration Officer, Executive or Team Leader
  • Office Supervisor
  • Personal Assistant
  • Secretary

Activities covered

The exact activities and responsibilities covered will vary depending on your employer, but may include:

  • Dealing with internal and external correspondence.
  • Organising meetings, taking minutes and transcribing notes.
  • Organising events and travel, managing diaries.
  • Producing documents, resources and developing presentations.
  • Managing information and information systems.
  • Managing office equipment and facilities.

Included units

As part of this qualification you will be required to undertake both mandatory and optional units. The below lists are not exhaustive and may vary depending on your employer and/or the examination board. However, those required or available might include (but are not limited to) the following:

Example mandatory units:

Communicate in a business environment
Manage personal performance and development
Principles of business communication and information
Principles of administration
Principles of business

Example optional units:

Contribute to the improvement of business performance
Negotiate in a business environment
Deliver a presentation
Create bespoke business documents
Contribute to the development and implementation of an information system

Learning hours

The approximate duration is a minimum of 18 months, with an average of 3.5 hours per week off-the-job learning, and 8 hours per week on-the-job guided learning.

Apprenticeship delivery

For those undertaking an apprenticeship route, the additional components will be delivered alongside the core qualification.

  • Level 2 Functional Skills in English, Maths and ICT
  • Employment Rights and Responsibilities
  • Personal Learning and Thinking Skills

Level 4 (Higher) Business Administration

Who is this qualification designed for?

Level 4 is an ideal programme of study for those with significant experience in an administrative role who work at a strategic level within their company. Those undertaking this programme will currently be working in a role such as:

  • Office Manager
  • Administration Team Leader
  • Business Development Executive
  • Senior Personal Assistant

Activities covered

The exact activities and responsibilities covered will vary depending on your employer, but may include:

  • Managing projects, events and budgets.
  • Supporting sustainability within an office environment.
  • Assessing, managing and monitoring risk.
  • Communicating with colleagues and stakeholders.
  • Overseeing customer service delivery.
  • Evaluating and solving business problems, making strategic decisions and developing new ideas for products and services.
  • Co-ordinating operational plans and managing an office facility.

Included units

As part of this qualification you will be required to undertake both mandatory and optional units. The below lists are not exhaustive and may vary depending on your employer and/or the examination board. However, those required or available might include (but are not limited to) the following:

Example mandatory units:

Resolve administrative problems
Manage personal and professional development
Understand how to manage work activities to improve business performance
Business risk management
Managing people and performance in a business environment

Example optional units:

Principles of administrative management
Contribute to the design and development of an information system
Support environmental sustainability in a business environment
Resolve administrative problems
Prepare specifications for contracts

Learning hours

The approximate duration is 18-24 months, with an average of 1.5 hours off-the-job learning and 4.5 hours on-the-job guided learning.

Apprenticeship delivery

For those undertaking an apprenticeship route, the additional components will be delivered alongside the core qualification.

  • Employment Rights and Responsibilities
  • Personal Learning and Thinking Skills