Business administration

Business administration is relevant to many different job roles in hundreds of different industries and companies, which means you will develop core, transferable skills that will allow you to progress far within a diverse range of careers.

Skills shortages identified by organisations include a lack of office and administration skills, customer-handling, technical and practical abilities, oral communication and computer skills, all of which are covered within the Business Administration qualification.

Apprenticeships & Qualifications Offered

Business Administrator

Business Administrator

Overview of the Programme

This programme is designed for apprentices who want to further develop their skills, knowledge and behaviours for a job role involving Supporting and engaging with different parts of the organisation and interact with internal or external customers. Successful completion of the programme will lead to an Apprenticeship Certificate as a Business Administrator

What types of activities are covered as part of the Business Administrator Apprenticeship Standard?

Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.

The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of business administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested. The flexibility and responsiveness required allows the apprentice to develop a wide range of skills.

The business administrator is expected to deliver their responsibilities efficiently and with integrity – showing a positive attitude. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The business administrator is also expected to show initiative, managing priorities and own time, problem-solving skills, decision-making and the potential for people management responsibilities through mentoring or coaching others.

What does the Business Administrator Apprenticeship Standard consist of?

Skills– I.T. Record and Document Production, Decision Making, Interpersonal Skills, Communications, Quality, Planning and Organisation and Project Management.

Knowledge– The Organisation, Value of their Skills, Stakeholders, Relevant Regulation, Policies, Business Fundamentals, Processes and External Environment Factors.

Behaviours– Professionalism, Personal Qualities, Adaptability and Responsibility.

Functional Skills – English Level 2 and Maths Level 2


The period of learning, development and continuous assessment is managed jointly by the employer and Quest Training. The on-programme pace will be driven by apprentice as well as by the breadth of experience an employer can offer, but will be a minimum of 12 months, prior to the end-point assessment taking place.

There will be a combination of on the job and off the job learning and the off the job learning will include:

  • Workshops

  • Meetings with Tutor

  • Online Learning

  • Learning about a new product/service/resource

  • Supervised learning – knowledge or practical skill

  • Attending a review or appraisal

End-Point Assessment

The synoptic EPA has become a core feature of new apprenticeship standards because it assesses the apprentice’s performance across the whole standard rather than for individual tasks

The End-Point Assessment is planned with the Independent End-Point Assessor, Employer and Apprentice 

The End-Point assessment consists of three elements:

·       Knowledge Test

·       Portfolio Based Interview

·       Project Presentation 

 all of which may be completed online. All assessments need to be passed. Each assessment method directly assesses the knowledge, skills and behaviours of the Standard. The assessment is then graded.